There are a couple of things to be aware of: It will cost you around $129.99 USD for the plan but, it’s worth every penny the first time you drop your Surface on the cement. Microsoft offers a pretty generous hardware warranty that will cover defects or malfunctions with your Surface tablet or keyboard for a year from the date of purchase.īe aware, though, that it won’t cover damage repairs (like a shattered screen from a drop). Unless you have a service plan, those repairs are coming out of pocket.įortunately, you can add a Microsoft Complete or Extended Hardware Service Plan (for business customers) for up to 45 days past the purchase date to a registered device. You did get the service plan, right? If you didn’t, don’t sweat it too much. How to get Microsoft support for Surface tablets: Get a service plan Something to be aware of: the registration functionality is a bit buggy (on both sites) and it won’t always recognize that you registered a product right away so you might have to give it some time before the products appear on your registered device list. Just keep repeating until all of your Surface tablets/accessories are registered.

You can also enter serial numbers from the front page by selecting the Quick register a new product link right under the list of devices in the middle of the page. If you dig down far enough, it often links to the Surface Support web site. Online Service Center ( ): The Online Service Center is a “Modern/Metro” style website with tiles. To show the difference between the two websites, I described them both below… Even worst than that, they often link off to each other. Worse yet, the two sites do almost exactly the same thing but look very different. Unfortunately, Microsoft has made things a bit confusing when trying to get online support because there are 2 different web sites for getting hardware/warranty support for your Surface tablet. When that happens, we often refer people to their local Microsoft Store (if they have one) or the Microsoft web site so they can get hardware/warranty support from there.

We’re happy to help where we can but, sometimes, we reach a point where we just can’t do anything because the hardware is actually broken. Since then, we’ve continued to get a lot of folks ask us for help. A while back, Joanna posted some information about contacting Microsoft for support.

Microsoft surface serial number